Many attorneys remain notoriously hard to reach, requiring their clients to have schedule face-to-face meetings days in advance. While attorneys certainly need to remain mindful of the fact that all written communications are open to third-party interception, it’s true that many attorneys remain somewhat in the Dark Ages of technology. So, what about Rob Henry?
Best Option: Contact His Office
Rob’s office always knows where he is and how to get in touch with him. Typically, his assistant will send him an email and follow up with him until he calls you or gets in touch some other way. Rob likes to speak to his clients directly and will usually call you back, from his office phone as much as possible but also from his cell phone. Even though he admits he’s forgetful, his assistant is not – she chases him down and makes sure he gets back to you.
What about Email or Texting?
Rob does email with clients, but prefers to talk, as many people struggle to be able to communicate effectively in writing. Part of Rob’s job is to know how to ask the questions that help his clients express their thoughts and emotions, often on topics that are very stressful and hard to discuss. Rob finds email is not great for clarity and texting can actually be detrimental to clear communications, so he prefers to talk to his clients. He has always found that more of a personal touch produced the best results when communicating with his clients.
Can I Have His Cell Number?
Rob does give his cell number to clients when absolutely necessary but he prefers not to, although not for the reasons you might think. Clients can sometimes obsess about their legal cases and he finds that if he talks to them every day, the obsession gets worse. Rob tries to encourage his clients to get on with their lives and speak with him once or twice a week or as necessary, rather than thinking of nothing else.
This approach minimizes their costs and usually produces better results than constant communication. Many attorneys will speak with you whenever you want, which might feel good, but it won’t feel good when you get the bill, and it makes it hard for you to do anything except think about your case.